Stephen C. Graves

A Letter from the Editor
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 1-3. [Abstract] [PDF]  

Diwakar Gupta and Lei Wang

A Stochastic Inventory Model with Trade Credit
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 4-18, published online before print January 4, 2008, DOI: 10.1287/msom.1070.0191. [Abstract] [PDF] [References]  

Mor Armony, Erica Plambeck, and Sridhar Seshadri

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 19-32, published online before print January 4, 2008, DOI: 10.1287/msom.1070.0194. [Abstract] [PDF] [References]  

Damian R. Beil and Lawrence M. Wein

A Pooling Analysis of Two Simultaneous Online Auctions
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 33-51, published online before print January 4, 2008, DOI: 10.1287/msom.1070.0192. [Abstract] [PDF] [References]  

Shannon W. Anderson, L. Scott Baggett, and Sally K. Widener

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 52-69, published online before print January 4, 2008, DOI: 10.1287/msom.1070.0193. [Abstract] [PDF] [References]  

Achal Bassamboo, J. Michael Harrison, and Assaf Zeevi

Pointwise Stationary Fluid Models for Stochastic Processing Networks
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 70-89, published online before print January 4, 2008, DOI: 10.1287/msom.1070.0195. [Abstract] [PDF] [References]  

Lauren Xiaoyuan Lu and Jan A. Van Mieghem

Multimarket Facility Network Design with Offshoring Applications
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 90-108, published online before print April 17, 2008, DOI: 10.1287/msom.1070.0198. [Abstract] [PDF] [References]  

Robert Swinney and Serguei Netessine

Long-Term Contracts Under the Threat of Supplier Default
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 109-127, published online before print January 25, 2008, DOI: 10.1287/msom.1070.0199. [Abstract] [PDF] [References]  

Jean-Philippe Gayon, Saif Benjaafar, and Francis de Véricourt

Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 128-143, published online before print February 1, 2008, DOI: 10.1287/msom.1070.0201. [Abstract] [PDF] [References]  

Gregory A. DeCroix, Jing-Sheng Song, and Paul H. Zipkin

Managing an Assemble-to-Order System with Returns
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 144-159, published online before print May 7, 2008, DOI: 10.1287/msom.1070.0209. [Abstract] [PDF] [References]  

Sunder Kekre, Nicola Secomandi, Erkut Sönmez, and Kenneth West

OM Practice—Balancing Risk and Efficiency at a Major Commercial Bank
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 160-173, published online before print April 25, 2008, DOI: 10.1287/msom.1070.0207. [Abstract] [PDF] [References]  

Jian Li, Suresh Chand, Maqbool Dada, and Shailendra Mehta

Managing Inventory Over a Short Season: Models with Two Procurement Opportunities
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 174-184, published online before print April 25, 2008, DOI: 10.1287/msom.1070.0204. [Abstract] [PDF] [References]  

MSOM Society Student Paper Competition: Abstracts of 2008 Winners
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 185-188. [Abstract] [PDF]  

Call for Nominations—2009 M&SOM Best Paper Award
MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 2009 11: 189. [Abstract] [PDF]  

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